ofcom annual plan 2011/2012

Contents
Section
Page
1 Executive summary 3
2 Understanding the changing behaviour of citizens and consumers 7
3 Setting Ofcom’s future strategic direction 13
4 Delivering our duties and value for money 16
5 Priorities for 2011/12 20
6 Other major work areas for 2011/12 30
7 Services to stakeholders 43
8 Ofcom’s approach to regulation and recent simplification initiatives 45
Annex
Page
1 Responding to this consultation 52

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